We want every customer to feel confident and satisfied with their purchase. This Refund Policy explains how returns, refunds, and replacements are handled to ensure a fair and transparent shopping experience.
Eligibility for Returns
Items may be returned within 30 days of receiving your order. To be eligible for a return, products must be unused, unopened, and in their original packaging with all tags and seals intact. Items that show signs of use, damage caused by the customer, or missing packaging may not be accepted for return.
Refund Process
Once your returned item is received and inspected, your refund will be processed within 7 business days. After approval, it may take an additional 5–7 business days for the refund to reflect in your original payment method, depending on your bank or payment provider.
Damaged or Missing Items
If your order arrives damaged, defective, or incomplete, you must contact us within 7 days of delivery. Please provide your order details and clear photos of the issue so we can assist you quickly. We will review the case and offer an appropriate solution such as a replacement or refund where applicable.
Non-Refundable Items
Certain items may not be eligible for return or refund due to hygiene, safety, or product type restrictions. These may include opened personal care items, used products, or items marked as final sale.
Refund Method
All approved refunds will be issued to the original payment method used during checkout. We do not issue refunds to alternate accounts or payment methods.